Job Summary

A staffing and recruiting firm has an open position for a Remote Bilingual Customer Service Representative in Sacramento.

Core Responsibilities of this position include:

• Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
• Document customer interactions and transactions
• Follow standard operating procedures to ensure consistency and accuracy

Qualifications Include:

• Ability to follow standard operating procedures to ensure consistency and accuracy
• Ability to address customers inquiries and resolve problems
• Ability to refer unresolved customer grievances to designated departments
• Ability to communicate with supervisor regarding any potential needs or concerns
• Ability to perform data entry accurately