Remote Bilingual English and French Customer Service Generalist Agent

Job ID: Available for Members

Location: Alabama, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Michigan, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming

Compensation: Hourly

Staff Reviewed: Fri, Feb 09, 2018

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Day Shift, Evening Shift, Flexible

Employer Type: Employer

Career Level: Experienced

Job Summary

A major e-commerce company has a current position open for a Remote Bilingual English and French Customer Service Generalist Agent.

Core Responsibilities Include:

  • Resolving any potential issues that impacts Driver and Customer delivery experience in a fast pace
  • Facilitating the flow of information between different internal and external customers
  • Delivering timely, accurate, consistent, and professional customer service

Applicants must meet the following qualifications:

  • Must be fluent in French and English
  • Excellent communication, both verbal and written, as one may be required to communicate with the Drivers, Customers, Customer Service
  • High School Diploma or equivalent
  • Must understand performance metrics to assist with driving business results
  • Must be familiar with MS Office applications specifically Excel, familiarity with web browsers
  • Must be willing to support any schedule during our DAY, NIGHT or MIXED hours shifts