Remote Bilingual German English Technical Support Analyst

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Tue, Jun 12, 2018

Job Category: Customer Service, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

A software company is seeking a Remote Bilingual German English Technical Support Analyst.

Individual must be able to fulfill the following responsibilities:

  • Identify, replicate and diagnose issues
  • Stay up-to-date with changes and bugs in our software
  • Provide first-level support to users across email, forums and social media channels

Qualifications Include:

  • Native fluency in German and English
  • 1-2 years of technical support experience or equivalent
  • Experience in the software industry
  • Knowledge of various operating systems and web browsers, on both desktop and mobile