Remote Bilingual International Team Client Services Specialist

Job ID: Available for Members

Location: Pacific Time, Eastern Time

Compensation: To Be Discussed

Staff Reviewed: Tue, Jul 23, 2019

This job expires in 5 days

Job Category: Customer Service

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Employer Type: Employer

Career Level: Experienced

Job Summary

A medical genetics company has an open position for a Remote Bilingual International Team Client Services Specialist.

Individual must be able to fulfill the following responsibilities:

  • Be well-versed in all processes and policies in order to respond clearly to customer inquiries
  • Facilitate clients during the entire sample to report process
  • Work closely with sales team to ensure utmost client satisfaction with the entire experience

Qualifications Include:

  • Bilingual or Trilingual in: Hebrew, Russian, Portuguese, Mandarin, Thai or Other
  • 2+ years experience working in a client-facing role in a work setting that is “customer obsessed"
  • Exceptional oral and written communication skills
  • Excellent organizational and multi-tasking capabilities
  • High level of customer empathy
  • Enjoys problem-solving in a dynamic and rapidly changing environment