Job Summary

A telecommunications company has a current position open for a Remote Bilingual Japanese Customer Experience Representative.

Candidates will be responsible for the following:

• Taking back-to-back phone calls with customers throughout the entirety of your shift
• Engaging with a diverse consumer base to provide solutions for needs and technical issues
• Establishing long-term customer relationships

Qualifications Include:

• Fluency in Japanese and English
• High School diploma, GED, or equivalent experience
• Six months of related customer service and troubleshooting experience and/or training
• Ability to work and remain engaged on the phone throughout the entirety of your shift
• Tech savviness with the ability to smoothly operate Windows OS desktop computer
• Ability to speak with with customers while logging information and navigating multiple programs