Remote Bilingual Mandarin Service Desk Analyst in Newark

Location: Delaware

Compensation: To Be Discussed

Staff Reviewed: Tue, Feb 16, 2021

This job expires in: 18 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

An IT and service company has a current position open for a Remote Bilingual Mandarin Service Desk Analyst in Newark.

Candidates will be responsible for the following:

  • Providing first level contact and convey resolutions to customer issues utilizing a knowledge base
  • Resetting passwords
  • Properly escalating unresolved issues to the next level of support with strong supporting documentation

Required Skills:

  • 1+ years' of customer service experience in a professional industry
  • 0-6+ months' experience in a Service Desk or technical support role
  • Degree in Information Systems, Computer Science (Preferred) or equivalent experience

COMPLETE JOB DESCRIPTION

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