Job Summary
A non profit organization is in need of a Remote Customer Relationship Advocate and Liaison.
Individual must be able to fulfill the following responsibilities:
- Attend customers' escalations within the BSD, P2P, R2R, H2R, OPeX, and any other operational related SS area
- Chase issues, do follow up, and respond to customer escalations
- Implement measurement and monitoring the approach to ensure appropriate management information
Position Requirements Include:
- Bachelor's degree in Business Administration, Project Management, Customer Relationship Management, Operations
- At least 4 - 5 years of relevant experience
- Customer relationship management or customer service support
- Experience supporting the development and delivery of comprehensive
- Excellent writing and editing skill in English and Spanish
- Experience working as part of virtual teams
