Job Summary

An internet company is filling a position for a Remote Bilingual Spanish Customer Service Manager.

Core Responsibilities Include:

• Managing a team of 12- 18 virtual consultants at varying skill levels
• Supervising Sales and Service Consultants answering calls and/or emails from customers
• Helping consultants meet customer satisfaction, resolution targets, and exceed customer expectations

Required Skills:

• 1 years leading a virtual team
• 3 years leadership experience
• Excellent problem solver with a proven track record of driving results
• Proven ability to successfully provide relevant and immediate feedback in a fast-paced and complex environment
• Ability to maintain the required internet speed