Job Summary

A full-service bank and national mortgage originator needs applicants for an opening for a Remote Bilingual Spanish Hardship Relief Taskforce Agent.

Core Responsibilities of this position include:

• Handling Inbound/Outbound Customer Contacts by Telephone
• Creating and Maintaining Documentation of Calls
• Completing the new hire training class with a passing grade

Required Skills:

• Applicants must speak fluent Spanish to qualify for a bilingual Spanish role
• HS Diploma, GED or Foreign Equivalent
• Understanding of MS Office Suite with intermediate technical and computer skills
• Ability to navigate quickly within various computer programs
• Excellent verbal and written communication skills, as well as strong listening skills
• Ability to handle high call volume and answer customer questions in a timely manner