Job Summary
A healthcare software development company has an open position for a Remote Bilingual Spanish Technical Support Advisor in Mesa.
Core Responsibilities of this position include:
- Answer customer phone calls, respond to communications, and resolve common technical issues
- Manage support ticket system ensuring that customers do not have any technical obstacles
- Manage customer business relationships by solving technical issues and escalating tickets accordingly
Must meet the following requirements for consideration:
- Must be fluent (speaking and writing) in English and Spanish
- Strong interpersonal and relationship-building skills
- 2 years of experience in a Technical Support Role
- Advanced analytical and problem-solving skills
- Ability to handle multiple tasks, set priorities, and meet deadlines
- Self-starter and detail-oriented
