Job Summary

A software development company is searching for a person to fill their position for a Remote Bilingual Spanish Technical Support Engineer.

Must be able to:

• Provide step-by-step technical help, either written or verbal and in English and Spanish
• Ensure proper recording and closure of all issues
• Properly escalate unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps

Required Skills:

• You have excellent, written and verbal, language skills (English and Spanish)
• You have demonstrated understanding of the following languages: JavaScript, JSON, Rest API, HTML, but this does not mean you need to be a software engineer
• You possess 2-3+ years of experience in a similar role; experience with SaaS companies and startups a plus
• You are comfortable working independently and reporting into a remote manager
• You can be available for a 2nd shift and on-call rotation on the weekends as necessary