Job Summary

A company that develops business management software has an open position for a Remote Business Management Software Customer Support Specialist.

Individual must be able to fulfill the following responsibilities:

• Respond to customer queries in a timely and accurate way via phone, email, chat, or video
• Inform customers about new features and functionalities
• Assist with data migrations from competitor systems

Position Requirements Include:

• Computer literacy and experience working in the software industry
• Strong aptitude for technical software products
• Excellent communication skills
• Knowledge of best practices in customer service and retention
• Multi-tasking abilities
• Ability to work on a team across multiple time-zones and cultures