Job Summary
A business services and development company has a current position open for a Remote Business Services and Development Senior Customer Support Representative in Las Vegas.
Candidates will be responsible for the following:
- Performing initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or ServiceNow CRM in a timely efficient manner
- Escalating to internal or external support resources and Subject Matter Experts when necessary
- Providing support to team members
Applicants must meet the following qualifications:
- Strong analytical and problem-solving skills - you always find a way to make it work
- Exposure to working with cross functional teams
- Ability to resolve complex support ticket requests
- Ability to prioritize and manage multiple responsibilities that are time sensitive
