Job Summary

Overview:

Are you looking to make a difference by facilitating high quality care with a personal touch that affects individual lives? Would you like to be part of a team focused on empowering and sustaining health by making a positive, measurable difference in the health of individuals? We believe in helping those to determine the medical disposition of their COVID-symptoms, while being supported through our highly skilled team of home-based Temp Call Center Nurse Case Managers (NCM-RN). This opportunity is nationwide with Eastern Time zone service area.

Call Center NCM-RN will return incoming Call Center calls, triage cases, determine medical and work/school disposition of each case, provide follow-up calls, provide on-going guidance, accurately document the disposition of each case with actions taken and NCM plan. The Call Center NCM-RN will use a web-based data management platform to document calls, medical recommendations and refer callers to testing according to established protocols, and provide callers with instructions for quarantine or isolation, if appropriate. This position will coordinate and communicate closely with the MCA COVID-19 Coordinator to support interpretation of polices and guidelines and resolve complex issues.

Responsibilities:

What you will be doing:

Work independently in your home office setting while still being a part of a supportive team.
Support day-shift operations Wednesday through Saturday.
Return incoming Call Center calls and triage cases based on established protocols to support screening for COVID-19 test results or COVID-19 related symptoms.
Manage large amounts of inbound and outbound calls in a timely manner and in a professional manner.
Perform data entry of screening, testing information, and referral for contact tracing, which includes identifying physical locations impacted by individuals who have tested positive for COVID-19 or has COVID-like symptoms.
Provide instructions pertaining to fitness for duty, return to work/school determination.
Answer general questions related to COVID-19 in accordance with policies and guidance.
Provide general information about COVID-19 testing in accordance with policies and guidance.
Follow COVID-19 plans, procedures, checklists, and other reference materials during a COVID-19 inquiry and response operations.
Maintain confidentiality of information and data in accordance with established protocols.

Qualifications:

We are looking for individuals who have/are:

Nursing diploma, BSN preferred
5-10 years related clinical experience in general medical and/or comparable field
3-5 years preferred experience within Telephonic Case Management
Ability to work in a high stress, dynamic, and team environment, with numerous interruptions and changes in priorities.
Ability to learn and understand laboratory COVID-19 policy information and be able to clearly explain information to callers.
Ability to learn and understand health mandates and clearly provide information to callers.
Extremely detail oriented - capturing screening information from callers requires a high level of accuracy and attention to detail.
Strong listening and comprehension skills to gather data from callers during the screening process.
Ability to communicate complex information in an understandable way to a variety of people from different backgrounds.
Ability to maintain composure while responding to a variety of questions and callers.
Ability to provide a high level of customer service to all callers.
Strong critical thinking skills.
Dependable and reliable regarding attendance.
Experience in healthcare, emergency management, call centers, or operations centers is highly desired
Ability to work in a rotating shift environment, to include weekdays, weekends, and holidays, as assigned.
Ability to work with personnel at all levels within an organization
Effective oral and written communication skill.
Ability to pass a preliminary credit and background check
U.S. Citizenship

Managed Care Advisors (MCA), a rapidly expanding Consulting and Full-Service Medical Case Management Company servicing federal government and private industry customers nationwide and across all US Territories. We are looking for Full-Time Care Manager RNs with a desire to make a difference in someone's life and to be a part of the Interdisciplinary Team responsible for providing telephonic case management to maximize the patient and family's quality of life.

This opportunity is nationwide (US) with service in the Eastern Time zone. Come join our winning team and grow with us!

To be considered for this position, please click "Apply" to submit a cover letter and resume, and complete the application.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

Important Information

Successful candidates will be required to undergo a credit and criminal background check, drug screen, and obtain and maintain confidential-level security clearance upon hire. We participate in the United States Federal Government E-Verify program to confirm the employment authorization of employee upon hire.

MCA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact MCA regarding accommodations.

MCA is an Equal Opportunity and Affirmative Action Employer

All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other classification protected by federal state or local laws as appropriate, or upon the protected status of the person's relatives, friends or associates.

MCA abides by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.

MCA abides by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans.