Job Summary

An online marketplace is searching for a person to fill their position for a Remote Call Center Team Leader Supervisor.

Core Responsibilities Include:

• Ensuring differentiated customer experience is at forefront of all department actions
• Working as an integral part of the Operations team
• Contributing to the organization, execution and ongoing monitoring of the key department metrics

Qualifications Include:

• 3 years demonstrated success in customer service
• Passion for and experience with Coaching, Mentoring, and Developing Employees
• Change Agility and ability to help manage your teams through change
• Knowledge of operations metrics with ability to translate into day to day performance
• Ability to maintain highly confidential information
• Strong organizational, communication, influencing and problem-solving skills