Remote Call Center WFM Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Apr 16, 2021

This job expires in: 6 days

Job Category: Account Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A call center solutions company has a current position open for a Manager, WFM.

Core Responsibilities Include:

  • Directly managing a team of Analysts and Planners
  • Identifying, prioritizing, and coaching all direct reports in development areas
  • Creating strategic recommendations to improve productivity while balancing service levels and costs

Qualifications for this position include:

  • A Bachelors in business or related field
  • 5+ years Contact Center Operations or WFM experience
  • Experience with WFM Tools; IEX, eWFM, CMS, Canvas, Avaya, Geotel, etc
  • Previous client interface experience
  • A high proficiency with computers, knowledge and use of Microsoft Office
  • A broad knowledge of inbound contact center environment

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