Job Summary

A healthcare company is seeking a Remote Care Connect Call Center in Pittsburgh.

Individual must be able to fulfill the following responsibilities:

• Answering calls in a manner that falls within the service level agreements
• Using the appropriate procedures, tools and equipment to answer inquiries
• Handling routine inquiries which will have a well-defined protocol

Qualifications for this position include:

• Six months of previous call center experience
• Provide exceptional customer service to all clients
• Performs other duties as assigned or required by manager
• Ability to utilize software programs and electronic tools to resolve customer inquiries
• Must be able to actively access 5 or less different systems