Remote Cisco Advanced Diagnostic Engineer

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Fri, Jul 09, 2021

This job expires in: 3 days

Job Category: Information Technology

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

An IT company has an open position for a Remote Cisco Advanced Diagnostic Engineer.

Must be able to:

  • Follow up with customer contacts to ensure satisfactory resolution
  • Collaborate and consult with customers, vendors, and contractors to provide expert technical solutions
  • Report findings, tracks progress, and documents customer communication within incident management system

Required Skills:

  • 5 years' experience supporting Cisco solutions
  • 2 years' experience using an automated ticketing system
  • 5 years' experience performing break/fix, moves, adds and changes for telephony equipment and adjuncts
  • 5 years' experience supporting Cisco hardware and software
  • Highly skilled in writing with details, accuracy and consistency
  • Must possess strong computer skills and excellent working knowledge of general business applications Including MS Word and Excel

COMPLETE JOB DESCRIPTION

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