Job Summary

A human resources consulting firm has a current position open for a Remote Client Care Representative.

Core Responsibilities of this position include:

• Act as the first responder to client requests received over the phone, email and chat
• Have conversations that determine customer needs and appropriate support
• Help resolve work, health, and life challenges

Required Skills:

• A Bachelor degree, community college diploma or equivalent post-secondary education
• The flexibility to work shifts which may include days, evenings, weekends
• Previous customer service experience in social services, sales, call centers and/or office environments preferred
• Passionate about helping others
• Excellent customer service, written and verbal communication skills
• Dedicated to providing a meaningful customer experience