Remote Client Services Customer Support Analyst

Location: District of Columbia

Compensation: To Be Discussed

Staff Reviewed: Tue, Sep 28, 2021

This job expires in: 12 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Education Level: Bachelors

Job Summary

An analytics company is in need of a Remote Client Services Customer Support Analyst.

Core Responsibilities Include:

  • Identifying, tracking and responding to client requests and feedback via the task management system
  • Providing troubleshooting and resolutions with escalation of complex requests to SME
  • Collaborating with colleagues on sales, editorial, marketing and IT teams

Must meet the following requirements for consideration:

  • Bachelor's degree
  • Prior experience with data management and/or customer service
  • Fluency in all MS Office applications, with Excel expertise a priority

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