Job Summary

A healthcare and research firm needs applicants for an opening for a Remote Client Success Manager.

Candidates will be responsible for the following:

• Manage key enterprise clients, ensuring excellent client satisfaction, loyalty and advocacy to expand the account
• Lead the Key Account onboarding process, ensuring that internal resources are allocated as needed for a flawless execution and utilization of product
• Identify client’s needs, business goals and technology strategy and mobilizes internal resources to provide needed solutions

Qualifications for this position include:

• Bachelor’s degree
• OR equivalent combination of education and work experience required
• Track record of having driven high client satisfaction rates with client engagement and personal communication style
• 5+ years of managing key enterprise strategic accounts
• Demonstrated ability to provide customer service to large Enterprise accounts