Remote Clinical Call Back Agent in Alpharetta

Location: Georgia

Compensation: Hourly

Staff Reviewed: Thu, Nov 12, 2020

This job expires in 9 days

Job Category: Customer Service

Remote Level: 100% Remote

Employment Status: Temporary

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A staffing agency has a current position open for a Remote Clinical Call Back Agent in Alpharetta.

Candidates will be responsible for the following:

  • Placing outbound calls to provider offices with the goal of retrieving missing documentation
  • Returning missed calls to the provider the same day of the missed call
  • Escalating any situations in which there is provider abrasion

Qualifications Include:

  • High School Diploma or GED
  • 1 year of experience working in a hospital, physician office or other setting
  • At least two (2) years of call center experience in a soft sales environment
  • Or experience effectively working in a position with high outbound call volume
  • Exemplary interpersonal, telephone and customer service skills
  • Basic computer proficiency (including MS Windows, MS Office, and the internet)