Remote Clinical Service Desk Analyst in Brentwood

Location: Tennessee

Compensation: To Be Discussed

Staff Reviewed: Fri, Oct 16, 2020

This job expires in 21 days

Remote Level: Partially Remote

Weekly Hours: Full Time, Part Time

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A professional services company is in need of a Remote Clinical Service Desk Analyst in Brentwood.

Core Responsibilities of this position include:

  • Providing 24/7/365 Tier 1 clinical support to meet and exceed established Service Level Agreements
  • Triaging end user issues and determines if the issue can be resolved at Tier 1
  • Attending professional development training as instructed

Qualifications for this position include:

  • Minimum overnight travel (up to 10%) by land and/or air.
  • High School Diploma, GED, or equivalent
  • 2-year degree in a relevant health-care field
  • Business Mathematical Skills
  • Foundational Computer Skills
  • 1-year Epic clinical experience as end user, credentialed trainer, or other relevant clinical experience