Job Summary

A cloud solutions distribution company is filling a position for a Remote Cloud Solution Vendor Assistance Service Desk Administration.

Core Responsibilities Include:

• Monitoring and managing ticket work queues within ServiceNow
• Performing troubleshooting with vendor defined issues
• Escalating work to other teams and/or resources while acting as point of contact

Required Skills:

• HS Diploma/GED or equivalent work experience
• At least two (2) years’ previous work experience
• Entry level experience diagnosing problems with software and cloud products
• Excellent analytical and problem-solving skills combined with the ability to provide quick resolution to problems
• Ability to communicate professionally by phone and email
• Ability to be customer service oriented and work well in a collaborative team environment