Job Summary
An identity verification, location intelligence and fraud prevention company is seeking a Remote Commercial Customer Success Specialist.
Individual must be able to fulfill the following responsibilities:
- Receive and resolve customer calls, emails, and support tickets via online tracking system
- Thoroughly document support tickets with customer correspondence to show issue history
Skills and Requirements Include:
- Ability to provide courteous and empathetic support while following company rules and guidelines
- Possess sense of urgency and ability to ask appropriate probing questions to ensure you understand the complete nature of a request
- Proactive, detail-oriented, problem-solver who is committed to accuracy and can effectively handle stress in difficult situations
- Strong work ethic, punctuality and attendance, and willingness to speak honestly with management and other members of the team
- Basic computer skills (including Word, Excel, Outlook) and knowledge of Jira and SalesForce
