Remote Community Support Associate

Job ID: Available for Members

Location: California, Colorado, Wisconsin

Compensation: To Be Discussed

Staff Reviewed: Mon, Sep 10, 2018

Job Category: Customer Service

Telecommute Level: Majority

Travel Requirements: Onsite Required, Some Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level

Additional Information: Benefits Available

Job Summary

A ride-sharing service has a current position open for a Remote Community Support Associate.

Individual must be able to fulfill the following responsibilities:

  • Help maintain our internal and external FAQs and knowledge base
  • Answer all emails to support and all calls to the customer support queue
  • Troubleshoot questions about our app (iPhone and Android) and website

Must meet the following requirements for consideration:

  • While this role can be remote (within the state of CA, CO or WI) and willing to travel to Los Angeles for training
  • Outgoing and friendly and have excellent people skills
  • Proficient in Excel, Word, and Google Docs