Remote Contact Center Manager
Location: Remote
Compensation: Salary
Staff Reviewed: Mon, Dec 30, 2024
This job expires in: 11 days
Job Summary
A company is looking for a Call Center - Member Contact Center Manager - Remote.
Key Responsibilities:
- Oversee day-to-day operations of the Contact Center to achieve organizational goals
- Forecast and track call volume to optimize efficiency and meet service level agreements
- Direct and develop staff, including performance monitoring and training plans
Required Qualifications:
- At least three years of sales and service management experience
- Experience in coaching member contact employees and managing call center operations
- Financial institution experience and knowledge of compliance practices
- General knowledge of computers with advanced proficiency in Microsoft Office
- 2-year degree or equivalent experience in a related field
COMPLETE JOB DESCRIPTION
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Company Overview
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