Job Summary
A global business services corporation has a current position open for a Remote CSR II Technical Customer Service Engineer.
Core Responsibilities Include:
- Installing, maintaining, and repairing company and third party products
- Ensuring all issues are resolved or escalated through the proper resources
- Providing second-level telephone customer support
Applicants must meet the following qualifications:
- High School Diploma/GED/Secondary School GCSE or equivalent
- Proven skills in the area of troubleshooting complex connectivity issues
- Excellent communication and customer service skills
- Adept at complex cross-functional problem solving
- Ability to use and manage multiple on-line tools and resources
- Proficient in providing remote customer support
