Remote Customer Advocacy Program Manager

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, May 03, 2021

This job expires in: 20 days

Job Category: Marketing

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A multinational enterprise software company has a current position open for a Remote Customer Advocacy Program Manager.

Individual must be able to fulfill the following responsibilities:

  • Taking full ownership of all elements of the Customer Advocacy Program
  • Ensuring all internal systems where advocacy content is stored is up to date, consistent and accurate
  • Adhering to Advocacy brand guidelines when creating or overseeing the creation of content

Position Requirements Include:

  • 3-5 years proven experience in a similar customer advocacy role or in a customer marketing role
  • Exceptional ability managing multiple projects and stakeholder needs
  • Experience using customer advocacy platforms to scale content and showcase customer success.
  • Understanding of relevant ROI metrics and economics in demonstrating customer success
  • Outstanding and creative marketing communication and people abilities
  • Ability to use and leverage analytics to optimize customer reference materials

COMPLETE JOB DESCRIPTION

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