Remote Customer Advocacy Vice President

Location: California, Georgia, Indiana, Massachusetts, Texas

Compensation: To Be Discussed

Staff Reviewed: Sat, Nov 20, 2021

This job expires in: 13 days

Job Category: Management

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A computer software company specializing in call center solutions is in need of a Remote Customer Advocacy Vice President.

Candidates will be responsible for the following:

  • Building a team of experienced professionals passionate about the customer experience
  • Providing superior escalation expertise and ownership in solving and preventing critical problems
  • Creating an organizational structure that facilitates cross collaboration on critical customer issues

Qualifications for this position include:

  • Exceptional project management skills
  • Proven influencing skills in complex and time-sensitive situations
  • A strong sense of ownership, initiative and empowerment
  • Demonstrated experience setting up and leading global and cross-functional teams
  • 12+ years’ leading national and global teams in a technology-related field
  • Experience with best practice worldwide processes, tools and building a world-class organization

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