Remote Customer Care Associate
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Tue, Jan 07, 2025
This job expires in: 18 days
Job Summary
A company is looking for a Customer Care Associate who will assist pet owners with their insurance needs remotely.
Key Responsibilities
- Provide exceptional service to pet owners via phone, chat, and email regarding insurance policies and claims
- Educate customers on pet insurance products, explaining policy details and coverage options
- Assist with the claims process, including submission, updates, and necessary documentation
Required Qualifications
- 1-2 years of customer service experience, preferably in the insurance industry
- Experience in a customer-facing role, particularly with claims and policy management
- High school diploma or equivalent; a bachelor's degree is a plus
- Comfortable using CRM systems and digital tools for remote work
- Ability to adapt quickly to new technologies and systems
COMPLETE JOB DESCRIPTION
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