Job Summary

An HR and benefits service is seeking a Remote Customer Care Client Manager.

Core Responsibilities Include:

• Managing CC Client Specialists (CCCS)
• Supporting new CC implementations and drive existing client change orders
• Managing and responding directly to client escalated issues

Applicants must meet the following qualifications:

• Call center operations management experience
• Multiple service (DB, HM, HR, Payroll, etc.) business knowledge based on current and projected clients
• General system environment and process flow
• Knowledge of Alight Policies, Manager Tools and Resources
• Bachelor's degree or equivalent years of industry experience