Remote Customer Care Director in Jacksonville

Location: Florida

Compensation: To Be Discussed

Staff Reviewed: Wed, Jan 13, 2021

This job expires in: 26 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced

Education Level: Bachelors

Job Summary

A security and home automation company needs applicants for an opening for a Remote Customer Care Director in Jacksonville.

Individual must be able to fulfill the following responsibilities:

  • Lead and navigate with a roadmap formed from deep analytics
  • Create a high-performance culture of excellence
  • Leverage business analytics and customer insights

Required Skills:

  • Deep experience in remotely managing a distributed workforce
  • Experience managing subscription-based business models
  • 10+ years at Director/above level leading multi-channel customer-centric contact center operations
  • Long history managing 24x7x365 customer facing operations
  • Demonstrated track record of transforming business models, operations outcomes, and legacy teams

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