Remote Customer Care Lending Associate Manager

Location: Nationwide
Compensation: Salary
Staff Reviewed: Thu, Jan 19, 2023
This job expires in: 15 days

Job Summary

A shopping and comparison platform is searching for a person to fill their position for a Remote Customer Care Lending Associate Manager.

Individual must be able to fulfill the following responsibilities:

  • Strategically lead Customer Care at Enervee and oversee all aspects of customer service policies
  • Find the right partner and actively drive outsourcing of Enervee´s Customer Care service
  • Lead the Customer Care team at Enervee for second level escalation issues and QA

Position Requirements Include:

  • 4+ years experience in managing operational customer service teams
  • Possesses thorough knowledge of laws and regulations regarding bank back-office functions
  • Assist borrowers with payments, borrower portal navigation, and tracks borrower complaints for reporting
  • Track record of success managing customer service and support with an external partner/outsourced partner
  • Strong understanding and passion for customers and customer care fundamentals
  • Hands on experience directing a team, achieving & exceeding targets, KPIs, SLAs

COMPLETE JOB DESCRIPTION

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