Remote Customer Engagement Specialist

This job has been removed

Location: South Carolina

Compensation: To Be Discussed

Staff Reviewed: Mon, Jul 12, 2021

This job expires in: 15 days

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A fiber optics telecommunications company is filling a position for a Remote Customer Engagement Specialist.

Must be able to:

  • Serve as primary support liaison between Hotwire Communications and our residential customers
  • Promote and maintain a high quality, professional service-oriented image among customers
  • Perform follow-up testing, and/or troubleshooting in order to assist customers with the most accurate and timely response to their technical support issue(s)

Skills and Requirements Include:

  • High School Diploma or equivalent
  • A minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support
  • Excellent interpersonal, time management, and organizational skills
  • Ability to effectively and professionally handle frequent changes, delays, or unexpected events
  • Excellent telephone skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner
  • Knowledge of communications technology, including but not limited to, voice, internet, cable and security products preferred

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