Job Summary

A technology company is in need of a Remote Customer Experience and Service Director.

Individual must be able to fulfill the following responsibilities:

• Manage daily operational activities drive improvements related to responsiveness, first-call resolution, service-level and efficiency gains
• Use analytics, data and business knowledge to drive continuous improvement within Customer Service
• Participate in weekly monitoring and calibration sessions

Qualifications for this position include:

• Minimum of 10 years of progressive experience in managing Call Center operations
• People-first leader who has experience conducting crucial conversations and developing junior-level leadership
• Experience with multiple interactive contact channels
• Ability to lead, develop and motivate a team of remote team members