Remote Customer Experience and Service Director

Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Thu, Nov 17, 2022
This job expires in: 11 days

Job Summary

A technology company is in need of a Remote Customer Experience and Service Director.

Individual must be able to fulfill the following responsibilities:

  • Manage daily operational activities drive improvements related to responsiveness, first-call resolution, service-level and efficiency gains
  • Use analytics, data and business knowledge to drive continuous improvement within Customer Service
  • Participate in weekly monitoring and calibration sessions

Qualifications for this position include:

  • Minimum of 10 years of progressive experience in managing Call Center operations
  • People-first leader who has experience conducting crucial conversations and developing junior-level leadership
  • Experience with multiple interactive contact channels
  • Ability to lead, develop and motivate a team of remote team members

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