Remote Customer Experience Associate

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Jan 20, 2021

Job Category: Customer Service

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A genetic testing company needs applicants for an opening for a Remote Customer Experience Associate.

Core Responsibilities of this position include:

  • Direct or escalate requests and unresolvable issues as needed
  • Manage customers' accounts, document all customer interactions, communications, actions taken, and follow ups
  • Set appointments for genetic counseling and mobile phlebotomy

Qualifications Include:

  • High School degree or equivalent required
  • Two- or Four-year undergraduate degree or certification preferred
  • At least 2 years prior customer service experience
  • Knowledge of customer service principles and practices
  • Ability to analyze, escalate, or resolve customer questions within established protocols

COMPLETE JOB DESCRIPTION

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