Remote Customer Experience Principal Success Manager in Salt Lake City

Location: Utah

Compensation: To Be Discussed

Staff Reviewed: Thu, Sep 09, 2021

This job expires in: 20 days

Job Category: Account Management

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced, Executive Level

Job Summary

A software company has an open position for a Remote Customer Experience Principal Success Manager.

Core Responsibilities of this position include:

  • Driving the adoption of the platform and introduce new and existing features
  • Removing blockers and ensure a path to long term success
  • Understanding customer pain points to identify if cross sell and/or upsell opportunities exist

Qualifications Include:

  • 10+ years owning retention and maintaining health of multi-million dollar ARR accounts
  • Experience in a relevant industry working in leading roles, owning projects and/or identifying opportunities for expansio
  • Ability to adjust communication style and level of detail based on the seniority of the audience

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