Job Summary

A fully automated, cloud-based infrastructure monitoring and observability platform has an open position for a Remote Customer Experience Program Manager.

Candidates will be responsible for the following:

• Planning, leading, and organizing the execution of the Customer Experience programs
• Designing and building program strategy based on vision and benefits
• Identifying gaps in customer retention strategies and providing strategic leadership

Position Requirements Include:

• Bachelor’s degree in Business Administration, Computer Science, or related field
• 7-10 years program or project management experience
• Experience in providing strategic leadership for process improvements and innovation across programs
• Demonstrated ability to motivate cross-functional teams to produce project deliverables against a timeline
• Drive efficiencies in our business processes to improve the customer experience
• Ability to define program success metrics and drive accountability