Remote Customer Experience Representative in Columbus

Location: Ohio

Compensation: To Be Discussed

Staff Reviewed: Wed, Jun 02, 2021

This job expires in: 11 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

An insurance company is filling a position for a Remote Customer Experience Representative in Columbus.

Core Responsibilities of this position include:

  • Championing a culture of customer success
  • Maintaining individual contributor KPIs
  • Handling customer questions and requests

Skills and Requirements Include:

  • Proven customer support or customer success experience
  • A deep understanding of managing ticketing systems such as Kustomer, Zendesk, or Desk.com
  • Ability to multitask, prioritize, and manage time effectively
  • Knowledge of data tracking, reporting, analysis, and the use of enterprise-level CRM software
  • Excellent verbal and written communication skills
  • Experience working with a company that has experienced a rapid growth phase

COMPLETE JOB DESCRIPTION

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