Job Summary
An insurance company is filling a position for a Remote Customer Experience Representative in Columbus.
Core Responsibilities of this position include:
- Championing a culture of customer success
- Maintaining individual contributor KPIs
- Handling customer questions and requests
Skills and Requirements Include:
- Proven customer support or customer success experience
- A deep understanding of managing ticketing systems such as Kustomer, Zendesk, or Desk.com
- Ability to multitask, prioritize, and manage time effectively
- Knowledge of data tracking, reporting, analysis, and the use of enterprise-level CRM software
- Excellent verbal and written communication skills
- Experience working with a company that has experienced a rapid growth phase
