Job Summary
A clothing and accessories rental company has a current position open for a Remote Apparel Industry Customer Experience Team Lead.
Individual must be able to fulfill the following responsibilities:
- Lead a team of Customer Experience Associates with a variety of experience, providing guidance, coaching, and consistent feedback
- “Close” Customer Experience nightly, handling order outreach and liaising with the Operations team as needed to resolve any shipment issues
- Partner with other Team Leads across multiple offices to maintain department KPIs for service levels and quality
Skills and Requirements Include:
- 5+ years in a customer-centric role
- 3+ years of management experience
- An ability to approach work with a collaborative mindset and drive to help others succeed
- Having a proven track record of developing employees in a fast-paced, high-growth environment
- Being passionate about building the brand through incredible customer experiences
