Remote Customer Experience Team Member

Job ID: Available for Members

Location: Hawaii

Compensation: To Be Discussed

Staff Reviewed: Wed, Mar 20, 2019

Job Category: Customer Service

Telecommute Level: Majority

Travel Requirements: Possible Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level

Job Summary

A men's apparel and fashion outfitter needs applicants for an opening for a Remote Customer Experience Team Member.

Individual must be able to fulfill the following responsibilities:

  • Review customer service escalations and opportunities to improve in the future
  • Direct inbound communications from all channels, windows, and doors to the appropriate party
  • Answer and maintain response time goals across all customer interaction touch point

Qualifications for this position include:

  • An outgoing personality
  • Excellent communication skills
  • Attention to detail and organizational skills
  • Commitment to provide excellent customer service
  • Responsibility to customer and brand for excellent service
  • Proficiency with MS Office and Google Suite