Job Summary
A customer experience technology and marketing services provider has an open position for a Remote Customer Experience Technology Client Service Manager in Charlotte.
Candidates will be responsible for the following:
- Helping initiate and route requests when necessary
- Ensuring client satisfaction with Mood and our products/services
- Tracking client service issues to ensure completion
Required Skills:
- College degree preferred and 1-2 years of Project Management experience or equivalent education/experience
- Strong working knowledge of client problem solving
- Ability to manage multiple clients at one time
- Experience setting appointments
- Experience working with difficult customers and strong conflict resolution skills
- Excel, Word and Outlook proficient
