Job Summary

A cloud communications company is in need of a Remote Customer Onboarding Content Manager.

Individual must be able to fulfill the following responsibilities:

• Develop a process and create resources for the company's Customer Onboarding Team
• Take initiative and find new ways, channels, and mediums for publishing new long-form content
• Lead all aspects of refreshing content and creating new resources for Customer Onboarding

Qualifications for this position include:

• 3+ years experience in a customer facing role of a highly technical product
• Experience working closely with key stakeholders to identify and publish valuable content
• Excellent writing and storytelling skills
• Excellent communication and prioritization skills. Ability to use creativity and journalistic traits to uncover additional opportunities for content. Ability to manage the writing and publishing of long-form written assets with numerous contributors and stakeholders
• Interact extensively across the global Customer Onboarding team
• Maintain a project tracker for new content being developed and old content that needs refreshing