Remote Customer Onboarding Content Manager

Location: Nationwide

Compensation: Salary

Staff Reviewed: Tue, Feb 23, 2021

This job expires in: 28 days

Job Category: Program Management

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

A cloud communications company is in need of a Remote Customer Onboarding Content Manager.

Individual must be able to fulfill the following responsibilities:

  • Develop a process and create resources for the company's Customer Onboarding Team
  • Take initiative and find new ways, channels, and mediums for publishing new long-form content
  • Lead all aspects of refreshing content and creating new resources for Customer Onboarding

Qualifications for this position include:

  • 3+ years experience in a customer facing role of a highly technical product
  • Experience working closely with key stakeholders to identify and publish valuable content
  • Excellent writing and storytelling skills
  • Excellent communication and prioritization skills. Ability to use creativity and journalistic traits to uncover additional opportunities for content. Ability to manage the writing and publishing of long-form written assets with numerous contributors and stakeholders
  • Interact extensively across the global Customer Onboarding team
  • Maintain a project tracker for new content being developed and old content that needs refreshing

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