Remote Customer Outreach Advocate in Dallas

Location: Texas

Compensation: To Be Discussed

Staff Reviewed: Wed, Nov 18, 2020

This job expires in 15 days

Job Category: Sales

Remote Level: Partially Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A financial company has an open position for a Remote Customer Outreach Advocate in Dallas.

Core Responsibilities Include:

  • Receiving incoming calls from state representatives and housing counselors
  • Maintaining detailed records of loans in Excel or Access Database
  • Determining customer’s ability to pay and obtaining reason for delinquency

Required Skills:

  • Travel up to 30% is required, including overnights
  • High School Diploma or GED
  • 2 or more years experience required
  • Requires an in-depth knowledge of Fair Debt Collection Practices Act
  • Requires an in-depth understanding of CPFB guidelines regarding loan servicing