Remote Customer Service Advocate in Greenville

Location: Illinois

Compensation: To Be Discussed

Staff Reviewed: Mon, Jul 19, 2021

This job expires in: 18 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A distribution company has a current position open for a Remote Customer Service Advocate in Greenville.

Core Responsibilities Include:

  • Providing customer service regarding shipment/delivery, returns, credit, order status, corrections, and other customer concerns
  • Tracking requests against service level limitations, and managing communications protocol around unavailable services
  • Working with internal software and database to update customer order status

Must meet the following requirements for consideration:

  • High School diploma or GED required
  • Prior 6 months to 1 year of customer service or internal care related experience
  • Basic computer proficiency including MS Office applications (Word, Excel, Access)
  • Tight coordination with other paired resources (sales) to ensure complementary efforts
  • Competency in completion of care services that can be provided without manual effort (e.g. quotes)
  • Ability to communicate with customers (internal/external) and create a positive image of the Company

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