Remote Customer Service Agent

Job Summary

A company is looking for a CSC Agent - After Hours - Remote.

Key Responsibilities:

• Handle customer service requests via various communication channels, prioritizing and documenting inquiries
• Communicate effectively with customers to provide support and escalate issues as necessary
• Participate in ongoing training and improve service delivery processes

Required Qualifications:

• At least six months of experience operating a computer in a Windows-based environment
• Previous call center experience is preferred
• Availability to work a flexible schedule, including nights and weekends
• Interest in technology and a basic understanding of technical issues
• Ability to work independently and as part of a team