Job Summary

A contact center is seeking a Remote Customer Service Agent Coach.

Core Responsibilities of this position include:

• Ensuring that calls are handled professionally
• Providing direction and guidance
• Coaching, mentoring and developing an agent team

Applicants must meet the following qualifications:

• Four-year college degree or directly related work experience
• Minimum of 12 to 18 months of call center experience preferably as a product specialist
• Demonstrated interpersonal, coaching, and supervisory skills
• Demonstrated ability to set priorities and multi-task
• Excellent verbal and written communication skills