Job Summary
A customer service outsourcing firm has an open position for a Remote Customer Service and Sales Representative.
Must be able to:
- Assist customers via phone to purchase new or additional home improvement services
- Answer questions about current or previous sales requests
- Transfer customers to service providers, and facilitate refunds
Must meet the following requirements for consideration:
- High-school diploma or equivalent
- 2+ years of customer service experience
- Desire to meet and exceed sales goals and thrive in a performance-based environment
- Polite, friendly, warm, and courteous phone demeanor
- Confidence in asking questions and guiding conversations to resolve customer requests
- Excellent verbal and written communication skills
