Job Summary

A banking and financial institution has an open position for a Remote Customer Service and Support Representative.

Must be able to:

• Perform customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers
• Receive, investigate and respond to customer inquiries regarding products, services and issues via all channels through which customers are served
• Resolve customer service inquiries and issues and recommends appropriate solutions

Qualifications Include:

• Ability to understand the necessity and value of accuracy and attention to detail
• Ability to implement the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point
• Demonstrated understanding of the issues related to the decision-making process
• Ability to analyze situations fully and accurately, and reach productive decisions
• Demosntrated knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems
• Related experience or product knowledge to accomplish primary duties